Download Forms

To Make A Claim

  1. Download and print out the claim form.
    • ShelterCare Gift Policy Claim Form
    • ShelterCare Gift Policy Terms & Conditions
    • Claim documents are in Adobe Acrobat format. If they don't open automatically get the free Acrobat reader from the Adobe website.
  2. Both you (Part 1) and your veterinarian (Part 2) will need to complete the claim form.
  3. Sign the claim form
  4. Enclose all itemized paid receipts or invoices with the claim form and return to:

ShelterCare Pet Insurance Programs
710 Dorval Drive, Suite 400
Oakville, ON
L6K 3V7

Call us toll free: 1-877-707-7297

Call Centre Hours (Eastern Time)
8:00am to 9:00pm (Mon-Fri)
9:00am to 6:00pm (Sat)

Fax: 1-866-369-PETS(7387)

Remember, if your vet is using EVE your claims can be processed instantly - making the deductible and any uncovered portion of the claim the only cost.