Existing Customers

Click here to make a claim:

  1. Download and print out the claim form.
  2. Both you (Part 1) and your veterinarian (Part 2) will need to complete the claim form.
  3. Sign the claim form
  4. Enclose all itemized paid receipts or invoices with the claim form and return to:

    24PetWatch Pet Insurance Programs
    710 Dorval Drive, Suite 400
    Oakville, ON
    L6K 3V7
    Call us toll free: 1-866-597-2424

    Call Centre Hours (Eastern Time)
    8:00am to 9:00pm (Mon-Fri)
    9:00am to 6:00pm (Sat)

    Fax: 1-866-369-PETS (7387)

    Remember, if your vet is using EVE your claims can be processed instantly - making the deductible and any uncovered portion of the claim the only cost.

Click here for PetCare policy holder claim forms and terms & conditions:

Click here to update your information:

  • Thank you for visiting our self-help client portal. We are undergoing routine maintenance to better serve the needs of our customers. Please contact a Customer Service Agent at 1-866-597-2424 to avoid interruption to your pet’s coverage.

Medical Conditions cannot be noted, symptomatic or pre-existing prior to enrollment. Please refer to policy terms and conditions for full details. 24PetWatch Pet Insurance Programs are underwritten by Northbridge General Insurance Corporation, distributed by PTZ Insurance Brokers Ltd. & Sodaco Juridique Inc. in Quebec and are available in all provinces, excluding the territories.