Contact Us

Have a question? Our team is here to help!

Office Locations

Global Head Office Canada
Pethealth Inc.
710 Dorval Drive, Suite 700 Oakville, ON L6K 3V7

PTZ Insurance Agency, Ltd.
3315 Algonquin Road, Suite 450
Rolling Meadows, IL 60008

Call us at 1-866-597-2424

Pet Insurance Sales, Claims and Customer Service:

8am-9pm EST Mon-Fri
9am-6pm EST Sat
Closed – Sun

Or Write:
24PetWatch Pet Insurance Programs
P.O Box 2150
Buffalo, NY 14240-2150

Lost Pet Recovery: Open 24/7/365

Shelters & Veterinarians – Microchip Sales:

8am-7pm EST Mon-Fri
Closed – Sat and Sun

Or Write:
24PetWatch Microchip ID
P.O Box 2150
Buffalo, NY 14240-2150

Notice to California Residents

The information herein is summarized. All pet insurance plans have limitations and exclusions. Specific products, features, rates, and discounts may vary by state, eligibility, and are subject to change. Reimbursement is subject to an annual deductible, co-insurance, and limits. Applicable waiting periods apply.

Medical conditions that are noted, symptomatic or diagnosed prior to enrollment or during a waiting period are pre-existing to Coverage and not available for coverage. This advertisement is an outline only, the actual policy issued terms and conditions will prevail.

24PetWatch Pet Insurance Programs are underwritten by The North River Insurance Company, rated A (Excellent) by AM Best 2015, an underwriting company of Crum & Forster. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. 24PetWatch Pet Insurance Programs are offered by PTZ Insurance Agency, Ltd. a wholly owned subsidiary of Pethealth Inc.