Existing Customers

Click here to make a claim:

24PetWatch is excited to unveil our new Customer Portal. 24PetWatch Pet Insurance Programs now offers 24/7 access to the information you want most.

This new process is the first step in us reaching our goals of reducing customer wait time and improving the overall customer experience.

Here’s what you can expect from our new Customer Portal:

  • An easy, secure way to submit insurance claims
  • Check the status of claims online, anywhere, anytime
  • Update and view billing information without picking up the phone
  • Even more features to come!

Whenever you want to submit a claim, you will need to log into the portal and submit digital copies of your paid invoice and medical records.

Call Centre Hours (Eastern Time)
8:00am to 9:00pm (Mon-Fri)
9:00am to 6:00pm (Sat)

Call us toll free: 1-866-597-2424
Fax: 1-866-369-PETS (7387)

Click here to update your information:

Click here for ShelterCare policy holder terms and conditions:

Click here for Union Plus policy holder terms and conditions:

Click here for Best Friends policy holder terms and conditions:

Medical Conditions cannot be noted, symptomatic or pre-existing prior to enrollment. Please refer to policy terms and conditions for full details. 24PetWatch Pet Insurance Programs are underwritten by Praetorian Insurance Company through PTZ Insurance Agency, Ltd., licensed in DC & all states.

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