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Existing Customers

NOTICE: CHANGE OF INSURANCE COMPANY

24PetWatch Pet Insurance Programs, will no longer be offered by Praetorian Insurance Company; we will be underwritten by the North River Insurance Company.

Upon your policy’s renewal, you will be offered a policy underwritten by The North River Insurance Company, as your current underwriter, Praetorian Insurance Company will no longer be underwriting Pet Insurance through PTZ Insurance Agency Ltd. If you have any questions about your upcoming renewal, your policy or inquiries about what a change in underwriter means, please call our customer care department at 1-866-597-2424.

Alternatively, Praetorian Insurance Company can be reached in writing at:

Praetorian Insurance Company:
88 Pine Street, 16th Floor
New York, NY 10005


24PetWatch Pet Insurance Programs

Underwritten by The North River Insurance Company

Click here to make a claim:

24PetWatch is excited to unveil our new Customer Portal. 24PetWatch Pet Insurance Programs now offers 24/7 access to the information you want most.

This new process is the first step in us reaching our goals of reducing customer wait time and improving the overall customer experience.

Here’s what you can expect from our new Customer Portal:

  • An easy, secure way to submit insurance claims
  • Check the status of claims online, anywhere, anytime
  • Update and view billing information without picking up the phone
  • Even more features to come!

Whenever you want to submit a claim, you will need to log into the portal and submit digital copies of your paid invoice and medical records.

Call Centre Hours (Eastern Time)
8:00am to 9:00pm (Mon-Fri)
9:00am to 6:00pm (Sat)

Call us toll free: 1-866-597-2424
Fax: 1-866-369-PETS (7387)

Click here to update your information:


24PetWatch Pet Insurance Programs
ShelterCare, Best Friends, Union Plus

Underwritten by Pratorian Insurance Company

Click here for ShelterCare policy holder terms and conditions:

Click here for Union Plus policy holder terms and conditions:

Click here for Best Friends policy holder terms and conditions:

Please Note: pre-existing conditions are not eligible for coverage. The information herein is summarized. All pet insurance plans have limitations and exclusions. Specific products, features, and discounts may vary by state, eligibility, and are subject to change. Reimbursement is subject to annual deductible, co-insurance, and limits. Applicable waiting periods apply.

Notice to California Residents

The information herein is summarized. All pet insurance plans have limitations and exclusions. Specific products, features, rates, and discounts may vary by state, eligibility, and are subject to change. Reimbursement is subject to an annual deductible, co-insurance, and limits. Applicable waiting periods apply.

Medical conditions that are noted, symptomatic or diagnosed prior to enrollment or during a waiting period are pre-existing to Coverage and not available for coverage. This advertisement is an outline only, the actual policy issued terms and conditions will prevail.

24PetWatch Pet Insurance Programs are underwritten by The North River Insurance Company, rated A (Excellent) by AM Best 2015, an underwriting company of Crum & Forster. C&F and Crum & Forster are registered trademarks of United States Fire Insurance Company. 24PetWatch Pet Insurance Programs are offered by PTZ Insurance Agency, Ltd. a wholly owned subsidiary of Pethealth Inc.

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