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FAQs

Lost Pet Recovery FAQs

How does DirectConnect work?

When we receive a call about your pet being found, we record the finder's details and then place them on hold while we try to reach you using your home, cell and work telephone numbers. Once you're on the phone, we will connect you with the finder, with your permission. For extra safety, we remain on the three-way to help reunite you with your pet.

With DirectConnect you can get your pet back home faster and safer.

What if I'm not available when you make a call?

If we can't reach you, we will leave you a voicemail and contact your emergency contact or current vet clinic to verify your details are up to date. We will then ask your pet's finder to keep them safe. If they cannot, we will ask them to take it to a vet, a shelter or a humane society. There, your pet's microchip will be scanned again and staff will contact us to confirm the pet is now with them.

If my pet is found by an individual how will they know to call 24PetWatch?

All pets registered with a 24PetWatch microchip are provided with a plastic collar tag that features your pet's unique microchip number and 24PetWatch's Lost Pet Recovery Service toll free number (1-866-597-2424). If your pet is not wearing their tag, or if the tag is broken, scratched or weathered, the finder should contact a vet or humane society to get your pet's microchip scanned so we can contact you immediately.

What happens if my pet is taken to a veterinary practice or rescue centre?

Animals that are brought to a vet clinic, shelter, rescue or humane society are routinely scanned for a microchip. If your pet is microchipped, the staff will know to contact 24PetWatch. We then call you to let you know your pet has been found and help reunite you.

Where can I get my pet microchipped?

Your local shelter or vet can microchip your pet. Ask for a 24PetWatch Microchip ID microchip by name. In the event that they use a different brand of microchip, you should still register your pet's microchip with 24PetWatch Microchip ID - the only full service lost pet recovery network that provides free registration for all brands of microchips in the United States, Canada and the United Kingdom.

My dog always wears a collar and tags why do I need to microchip it?

Collars and tags can be removed or get lost and tattooing can become illegible over time. Microchips are the only truly permanent method of identifying your dog.

I have a cat - should I microchip it?

Cats are naturally curious and unpredictable. If your cat strays from the safety of your home, a microchip registered with 24PetWatch is your cat's best chance of a fast return.

Does microchipping hurt the animal?

Animal microchips are about the size of a grain of rice and are typically implanted just beneath the skin's surface between the shoulder blades. The process is similar to receiving vaccination through a needle and is painless to pets. Most animals don't even react when the microchip is implanted. Once implanted, the microchip remains in place for the rest of the animal's lifetime as a permanent form of identification.

Pet Insurance FAQs

My Pet is always healthy - why should I buy pet insurance?

Even though your pet is healthy today, they may not be tomorrow. We receive many calls each year from pet owners who want to purchase pet insurance after their animal has become sick or hurt; at this time, it is unfortunately too late to get coverage for that particular accident or illness. Premiums are low and the benefits are high; preparation today can prevent financial strain tomorrow.

I love my dog but my friend told me that it may get hip dysplasia, what should I do?

It's true that some breeds are more prone to hip dysplasia or other hereditary defects. 24PetWatch offers comprehensive insurance programs that would cover your dog in the event of any needed treatment. You may enroll your pet from the age of 8 weeks and if you are concerned you should enroll sooner rather than later - if a problem is diagnosed or symptomatic prior to enrollment, or during the 14-day waiting period for illness coverage, it will be deemed a pre-existing condition and will not be covered.

How much money will I actually get back when I make a claim?

The amount of money that you will get back depends on three things:

  • the amount of coverage that you have purchased for that specific accident or illness
  • the deductible on the program that you have chosen and
  • the percentage coverage offered by your program choice

I want to buy pet insurance but I'm worried that I might not be able to afford it.

Don't worry - 24PetWatch offers you both choice and flexibility. Please call us at 1-866-597-2424 and speak to one of our sales representatives who will make sure that you make the decision that's right for you.

What happens if I find I don't have enough coverage?

You can upgrade your policy at any time by calling one of our customer care representatives at 1-866-597-2424.

Is there any restriction on which veterinarian that I can take my pet to?

No. You may go to any licensed veterinarian in North America, traditional veterinarians, alternative therapists or specialists as long as the veterinarian is licensed.

Do your Programs cover the diagnosis as well as the treatment of accidents and illnesses?

Yes, our programs cover the diagnosis, testing and treatment of covered accidents and illnesses, including veterinary visits, laboratory tests, X-rays, MRIs, CAT scans, hospitalization, prescription food and prescription medications.

Medical Conditions cannot be noted, symptomatic or pre-existing prior to enrollment. Please refer to policy terms and conditions for full details. 24PetWatch Pet Insurance Programs are underwritten by Praetorian Insurance Company through PTZ Insurance Agency, Ltd., licensed in DC & all states.