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Existing Customers

Click here to make a claim:

  1. Download and print out the claim form.
  2. Both you (Part 1) and your veterinarian (Part 2) will need to complete the claim form.
  3. Sign the claim form
  4. Enclose all itemized paid receipts or invoices with the claim form and return to:

    24PetWatch Pet Insurance Programs
    P.O Box 2150
    Buffalo, NY 14240-2150

    Call us toll free: 1-866-597-2424

    Call Centre Hours (Eastern Time)
    8:00am to 9:00pm (Mon-Fri)
    9:00am to 6:00pm (Sat)

    Fax: 1-866-369-PETS (7387)

Click here to update your information:

Click here for ShelterCare policy holder claim forms & terms and conditions:

Click here for Union Plus policy holder claim forms & terms and conditions:

Click here for Best Friends policy holder claim forms & terms and conditions:

Medical Conditions cannot be noted, symptomatic or pre-existing prior to enrollment. Please refer to policy terms and conditions for full details. 24PetWatch Pet Insurance Programs are underwritten by Praetorian Insurance Company through PTZ Insurance Agency, Ltd., licensed in DC & all states.