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Pet Protection Services

It could be the difference between lost and found.

Pet Protection Services FAQ

Getting Pet Protection Services for your furriest friend doesn’t have to be complicated. If these frequently asked questions don’t help, feel free to give us a call at 1-866-597-2424.

Lost Pet Recovery FAQs

Lifetime Protection Membership FAQs

Linking to your pet's microchip account, the Lifetime Protection Membership includes around-the-clock Lost Pet Recovery Services:

  • Live Agent Lost Pet Recovery Specialists available 24/7/365 to quickly launch the recovery process.
  • Ability to add unlimited emergency contacts to your pet's microchip account.

In addition to the 24/7 Lost Pet Recovery Services, with the Lifetime Protection Membership you’ll receive:

  • One year of 24PetMedAlert® - protects your pet by relaying your pet's critical medical information to veterinary care personnel, animal shelters or animal rescue organizations in the event that your pet is lost.
  • One year, unlimited access to a Vet Helpline - veterinary professionals available to you 24/7 through live chat, email or by phone, provided by whiskerDocs®.
  • Lifetime Warranty Pet ID Tag - highly visible, durable, pet identification tag, customized with your pet's name and unique microchip number.

Pets, like people, can experience any number of ongoing medical conditions that require special treatment. This may include diagnosed medical condition(s), prescribed medications, allergies and behavioural issues. 24PetMedAlert® is there to be the voice for your pet when you're not able to.

If your pet is found and reported to our 24PetWatch® Lost Pet Recovery department, and you're unable to be reached, 24PetWatch® may relay your pet's critical medical information and behavioural issues to veterinary care personnel, animal shelters, rescues and/or advise your pet’s finder to take your pet to a Veterinarian.

24PetWatch® will make best efforts to relay critical medical information to veterinary care personnel, animal shelter or animal rescue organization who find your pet. However, 24PetWatch® is not responsible for ensuring that your pet receives treatment and is not responsible for paying for any treatment or related expenses incurred by the finder. You are exclusively responsible for the cost of all treatments and any other expenses incurred by the veterinary care personnel, animal shelters or animal rescue organizations who find your pet. 24PetMedAlert®, 24PetWatch®, and any associated brands or entities (Pethealth Services Inc. and Pethealth Services (USA) Ltd.) do not guarantee your pet’s treatment by a finder and shall not be responsible for any damages, costs or losses suffered at any time by you, your pet's finder, or your pet.

24PetMedAlert® does not constitute veterinary or medical advice for your pet. 24PetMedAlert® does not guarantee any medical results or treatment in the event your pet is lost. Please consult with your veterinarian to see if the 24PetMedAlert® service is suitable for your pet.

With the purchase of the Lifetime Protection Membership you will receive one year of the 24PetMedAlert® service.

With the Lifetime Protection Membership you receive one-year of unlimited access to the veterinary help line, whiskerDocs®. Unsure if you need to take your dog or cat to the vet? Need some help with unwanted behaviors, like barking, peeing outside the cat box, or biting? Contact the licensed veterinary experts at whiskerDocs® by phone, email, or live chat 24 hours a day.

With the purchase of the Lifetime Protection Membership you will receive one year of the whiskerDocs® service. Copyright © 2017 whiskerDocs

With the purchase of a Lifetime Protection Membership your pet will receive a customized Lifetime Warranty Pet ID Tag.

Lifetime Warranty tags are:

  • Long-lasting and durable
  • Includes your pet's name and unique microchip numbe
  • Made of steel with a special coating for a porcelain look and feel

Includes a Lifetime Warranty – if damaged and unreadable (not if lost)

To purchase the Lifetime Protection Membership service that will link to your pet's 24PetWatch® microchip account, visit our Microchip Portal or call 1-866-377-7387 to speak to one of our representatives. Upon purchase, you will receive an order confirmation via email outlining your services, next steps and when your Lifetime Warranty Pet ID tags will arrive.

The Lifetime Protection Membership costs $64.95* plus tax where applicable for the first year.

*price subject to change.

The Lost Pet Recovery benefits associated with the Lifetime Protection Membership will last a lifetime and will not need to be renewed, as long as the pet ownership remains the same. You will have the option to renew the annual whiskerDocs® and 24PetMedAlert® services. You will receive an email 30 days before they expire asking if you would like to continue receiving those services, however, there is no requirement to do so.

We can offer: (i) a 50% refund for cancellation of the Lifetime Protection Membership within six (6) months of initial purchase; or (ii) a full refund for cancellation of the Lifetime Protection Membership within three (3) months of initial purchase if your pet is deceased. You will no longer receive any of the Lifetime Protection Membership services if you discontinue your membership.

Please do not hesitate to contact us by phone 1-866-377-7387.

24PetMedAlert® FAQs

24PetMedAlert® protects your pet by relaying your pet's critical medical information to veterinary care personnel, animal shelters or animal rescue organizations in the event that your pet is lost.

Upon registering your pet for 24PetMedAlert®, your pet's critical medical information, as provided in the form, will be added to your pet's 24PetWatch microchip account. In the event that your pet is lost and you are unable to be reached, 24PetWatch® may relay your pet's medical information (including diagnosed medical condition(s), medications prescribed for the condition(s), allergies and behavioral issues) to veterinary care personnel, animal shelters or animal rescue organizations who find your pet.

Upon your consent, 24PetWatch may also release your personal contact information to any individual who finds your pet in order to facilitate recovery of your pet.

If your pet is found by a veterinary clinic, animal shelter or animal rescue organization, then 24PetWatch® may relay all medical information stated on the 24PetMedAlert® Form.

24PetWatch® will not relay your pet's medical information to individuals under any circumstances. If your pet is found by an individual, then 24PetWatch® may advise the finder to take your pet to a licensed veterinarian, to whom medical information may be relayed.

Please note that 24PetWatch® may only relay the medical information as described on the 24PetMedAlert® Form. 24PetWatch® will not be responsible for any harm caused because the information in your 24PetMedAlert® Form is incomplete or inaccurate.

To update your pet's medical information, please email 24PetMedAlert@24PetWatch.com with an updated 24PetMedAlert® form or to request a new form. Please allow five (5) business days for your profile to be updated.

If you are requesting an address or contact information change to your microchip account and NOT submitting a 24PetMedAlert® form, please call 1-866-597-2424 or login to your microchip account at 24PetWatch.com

No. 24PetWatch® will make best efforts to relay critical medical information to veterinary care personnel, animal shelter or animal rescue organization who find your pet. However, 24PetWatch® is not responsible for ensuring that your pet receives treatment and is not responsible for paying for any treatment or related expenses incurred by the finder. You are exclusively responsible for the cost of all treatments and any other expenses incurred by the veterinary care personnel, animal shelters or animal rescue organizations who find your pet. 24PetMedAlert®, 24PetWatch®, and any associated brands or entities (Pethealth Services Inc. and Pethealth Services (USA) Ltd.) do not guarantee your pet’s treatment by a finder and shall not be responsible for any damages, costs or losses suffered at any time by you, your pet's finder, or your pet.

24PetMedAlert® does not constitute veterinary or medical advice for your pet. 24PetMedAlert® does not guarantee any medical results or treatment in the event your pet is lost. Please consult with your veterinarian to see if the 24PetMedAlert® service is suitable for your pet.

24PetMedAlert® service costs $24.95 per year, plus tax where applicable (price subject to change).

To purchase the 24PetMedAlert® service that will link to your pet's 24PetWatch microchip account, call 1-866-597-2424 to speak to one of our representatives. Upon purchase, you will receive your receipt and the 24PetMedAlert® Form via email. Once the form is completed, please submit to 24PetMedAlert@24PetWatch.com. Please allow five (5) business days for your pet's profile to be updated.

No. Your registration is automatically renewed each year. After your first year of registration, the renewal cost is $20.95 per year, plus tax where applicable (price subject to change). You will be notified of the renewal 30 days prior to your renewal date. If you choose to discontinue the 24PetMedAlert® service, you can do so by requesting cancellation by phone or email at least (5) days prior to your renewal date.

We offer: (i) a 50% refund for cancellation of 24PetMedAlert® services within six (6) months of initial purchase; or (ii) a full refund for cancellation of 24PetMedAlert® services within three (3) months of initial purchase if your pet is deceased. You will no longer receive any 24PetMedAlert® services as soon as you stop becoming a 24PetMedAlert® member.

Please do not hesitate to contact us by phone 1-866-597-2424.